Great question! Subscribing to a One Game Monthly Membership means that you get to decide how many casual games you want to play per month - and save a bit of $$$.

Once you purchase a subscription via JustPlay+ you’ll be given a unique coupon code valid for 30 days. So, say you purchase a 5 x game per month subscription, your code will be valid for 5 uses during that 30 day period (rather than resetting on the 1st of each month). This code will live on your profile in the Just Play app so you can’t lose it! 🙌

After check out you’ll be sent a confirmation email as soon as your code is active. This usually takes under 24 hours, so you can start booking games straight away 🏆

FAQS

What happens if I don’t use all of my games in the 30 day period?

No problemo! If you haven’t been able to use your games we can extend the validity on your code for another 30 days. Please note we can only do this once per code and can only extend it before the expiry date - so please contact Customer Support before the end of your 30 days so we can action this for you.

What happens if a game I’ve booked is cancelled?
Oh no! This doesn’t happen often, but sometimes a game does get cancelled due to a forfeit, venue closure, or rainout. If this happens to you, please hit us up at Customer Support! We’ll set you up with an additional game credit. The best way to get in contact is via the in-app chat (but we’ve popped a few other options down below for you if you want to spice things up👇)

How do I cancel my membership?

Super easy! Simply log into JustPlay+ and you can manage your account from your profile. You can also update your payment method here. No hard feelings, I promise 😘

How frequently are games put online?

New games are available daily 🙌 In fact, they can pop up (and sell out) at any time, so keep your eyes peeled and thumbs ready!

If you’re struggling to find a game near you, please contact Customer Support and they’ll help you find something 👯

How do I reach Customer Support?

💫 Choose your own adventure 💫

👉 Right here on JP+ just click the inbox in the bottom right hand corner 👉👇

👉 Email @ info@justplay.com.au

👉 In JP app click the ‘inbox’ button will take you where you need to go

👉 Go rogue! You can hit us up via Facebook and Instagram (but we recommend one of the above options so we can find your account more easily and find a solution for you faster 😊)